Scholar Advocate – GJKC
ABOUT THE ROLE
Reports to: Director of GJKC
Location: Kansas City, MO
Remote (technology provided)
Status: Exempt, Full-time
Salary: Annual salary based on experience
Benefits: Medical, dental, vision, STD, LTD, Life Insurance, PTO, Holidays, leave program, 401k including employer contribution, and others
Operating hours: 8:30 am to 5:00 pm CST, this position will work 20% of the work day outside traditional office hours each week.
Key Performance Indicators:
- Ensure that 70% of individuals entering the pipeline continue as a scholar.
- Ensure 80% of scholars complete a training program.
- Ensure 80% of completers earn a job paying $45,000 plus.
- Ensure 80% of completers remain in the workforce in KC for one year.
The Scholars’ Advocate will be a proven efficient, high-functioning professional with previous successful experience supporting young adults and systems.
Responsibilities include, but are not limited to:
- Work 1:1 with skills focused scholars to support their personalized short-term career pathways and placement journey.
- Support scholars in identifying strengths and how they align with career opportunities.
- Support scholars in identifying strategies to meet short and long-term goals to complete a career related training program leading to career placement earning $45,000 or more per year in the Kansas City area.
Provide ongoing support to ensure 80% of completers remain in the workforce for one year.
- Serve as an active member of the KC Talent Network (“Scholar-centric”) Team, contributing to strategic thinking and action and ensuring high-quality support for Scholars.
- Develop strategic thinking and acting directly related to Scholar success.
- Serve as an effective team member by supporting all aspects of KC Scholars, including high-level communication, inquiry response, ongoing planning and advisement support, administrative tracking, and verifying of meeting eligibility requirements – to drive progress toward KC Scholars’ achieving its benchmarks, outcomes, and goals.
- Help assess effectiveness of supports and processes related to skills-focused Scholars on a continuing basis and suggest calibration to 1) keep pace with program scaling, 2) prepare for future growth opportunities, and 3) ensure that supports provided can be linked to demonstrable results and the program goal of 80% successful program completion, placement, and retention.
- Maintain and follow written policies and institutional documents that describe processes, specifically related to supporting and communicating with skills-focused Scholars.
- Maintain professional relationships with scholars through consistent contact, strong professional presence (virtually and in-person), active listening and maintaining confidentiality.
- Maintain accurate, comprehensive, and up-to-date notes/records within the enrollment management database (Salesforce)
- Deliver Essential Skills Workshops via Online or an In-Person setting
- Assist with planning and delivery of all required short-term career program orientations and planning education/workshops.
- Assist with marketing and community outreach to prospective skills-focused Scholar applicants, in coordination with the overall marketing and outreach strategic plan.
- Make recommendations about identified roadblocks or gaps that prevent skills-focused Scholars’ from persisting in and completing programs and proposing action steps to be taken.
- In tandem with the Scholars Advocate Manager and Scholars Advocate Team and under direction of the Executive Vice-President, research, analyze, and synthesize information as needed to demonstrate the impact of the KC Talent Network components, developing presentations and reports that use effective data visualization techniques to clearly communicate program outcomes.
- Provide skills-focused Scholars specific content for cohort newsletters, overall program communication, and trainings.
- Participate in the Scholar ambassador program to help with outreach and increase awareness of KC Scholars in the community.
- Attend meetings and events as needed, serving as a representative of KC Scholars to external stakeholders.
- Other related activities and duties as assigned.
EDUCATION AND EXPERIENCE
- Bachelor’s degree is required, while an advanced degree is preferred.
- A minimum of 3+ years of relevant experience in serving individuals from diverse and low-income backgrounds including specific knowledge related to successful student support strategies for persistence and completion.
- Experience working in a fast-paced, goal-oriented environment with the ability to set and meet clear deadlines.
- Experience with presenting in front of large groups preferred.
Additional Knowledge, skills, and competencies:
- Commitment to and complete belief in the mission of KC Scholars.
- Quick learner with the ability to develop a solid understanding of the content, processes, deliverables and overall objectives of a complex, multi-faceted program.
- Personal values system that encompasses the highest standards of honesty, confidentiality, integrity, loyalty, and professional ethics.
- Passion for increasing workforce preparedness among young adults who are first-generation to college, low-income, or historically underrepresented in higher education and the regional workforce.
- Desire for feedback and ability to use it to drive quality.
- Strong organizational skills, attention to detail, and ability to multi-task and meet multiple deadlines.
- Keen sense of responsibility, high level of poise, ability to think independently, ability to maintain confidentiality, and a customer service orientation.
- Tactful and diplomatic with good listening skills and an approachable personality.
- Ability to be self-directed, take initiative, anticipate demands, and problem solve.
- Ability to hold oneself and others accountable for enacting and following processes to ensure that work is accurate and complete and “completed correctly the first time.”
- Ability to maintain a calm and competent demeanor in uncomfortable and demanding situations.
- Experience working successfully with multiple demands, shifting priorities and constant change in an ambiguous environment.
- Cultural competency.
- Proven and successful experience collaborating with other organizations and team members to achieve program goals.
- Passion for increasing access to certifications and career placement among young adults-especially among those who may be a member of a demographic group traditionally underrepresented in the workforce paying $45,000 or more per year.
- Working knowledge of industry specific opportunities, certifications and requirements, specifically in, but not limited to, the areas of healthcare, IT, construction, and manufacturing.
- Ability to work under competing deadlines/demands.
- Ability to be proactive and consider the bigger picture.
- Exceptional judgment that augments an ability to be solutions-oriented and then act appropriately to solve problems.
- Strong organizational skills, well-developed process skills, attention to detail, and ability to multi-task in a rapidly scaling organization.
- Excellent verbal and written communication and interpersonal skills, including ability to work with large diverse, multi-generational audiences.
- Ability to analyze data and recognize and articulate trends.
- Proficiency in Microsoft Office (Outlook, Word, Power Point, and Excel).
- Ability to lift up to 15 lbs.
- Ability to work in an office and remote environment.
- Ability to travel from and to work and occasionally to regional sites as the organization grows.
- Ability to work 20% of the workday outside traditional office hours each week.
- Ability to interact with others via technology, face-to-face and collectively.
To apply, please follow this link, and be prepared to upload your resume.
KC Scholars firmly supports the principle and philosophy of equal opportunity for all individuals, regardless of age, race, gender, creed, national origin, disability, veteran status, or any other protected category pursuant to applicable federal, state, or local law.